HGI will send their agents to any commercial location. A video recorded visit will be made. The needs of the client will be met on an individual basis. Routinely HGI will report on staffing, courtesy and professionalism, cleanliness inside and out.
HGI Agent visited a retail store in lower Manhattan and observed one employee attending to the six patrons. Three were on line while three others appeared to be shopping. The one available employee was working the register. A second employee was observed sitting in a rear passage on a milk crate playing or texting on his phone. The store was clean as was the store front. Music was playing at a comfortable level.